Sorry this is a rather dry page, but very important so please forgive all the text and lack of lovely candle pictures!

 

We are committed to protecting your privacy when using the every nook website www.everynook.co.uk.

’We’ refers to Emma Robinson, sole owner of every nook and contributor to the every nook website.

This policy describes how and when we collect, use, and share information when you subscribe to the mailing list, use the website, and transfer through to shop on Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

data we collect

To process your order you must provide us with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering Payment is taken through this third party website, no payment information such as card or account numbers are accessed by us.

If you have subscribed to the mailing list and authorised contact, your email address, first and last name is collected. You may contact us at any time via Emma@everynook.co.uk to request your information is no longer stored.

 

We use a third party tracking software Google Analytics via our website host Wix.com. This monitors visitors to better understand their activity on the site and to help us develop and continually improve our website and your experience. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement of the website, but will not store, save or collect personal information. This information is only processed in a way which does not identify anyone.

When we will use it

Data collected when you make a purchase via Etsy is used to fulfil your order and provide customer service via notifying of any delivery or order queries or after care required.

In addition for legal reasons, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

If a subscriber to our newsletter the data given will be used to contact you occasionally via email newsletter. You can subscribe or unsubscribe at any time.

Who we need to share it with

Your information will not be sold, exchanged, transferred or given to any other company, other than for the purpose customer service communication and for payment and delivery of the purchased product requested by the customer.

As below;

  • I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

  • When posting your item to create a postal label and track your delivery I will need to share name and address details with trusted third party services, but only to the extent necessary to perform these services.

  • Service provider MailChimp, a third party used to send subscribers email newsletters.

​ How long will we keep it

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

What are your rights

Access to your Personal Information. Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. You have the following right to enquire what personal data we hold about you at any time, subject to a fee specified by law, & to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and (as set out above) the right to opt out of any marketing communications that we may send you.

 

How to get in touch

For purposes of EU data protection law, I, Emma Robinson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at emma@everynook.co.uk  Alternately, you may mail me at:

61 Charles Street, Newark, NG24 1RN

Our Privacy policy can be updated or changed at any time, so please check this page regularly. 

Last Updated: 19/10/2020

By using our website you consent to our Privacy Policy.

Nottinghamshire, UK

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Site Photography thanks to  www.hollybooth.com